Privacy Policy

1. Introduction

Welcome to Hearth & Kettle. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our cafe, use our services, or interact with our website hearthandkettle.co.uk (the "Site").

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.

2.1 Personal Data You Disclose to Us

The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as payment instrument numbers (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies for information on its privacy practices.
• Workshop and Event Preferences: Information related to your workshop registrations, dietary requirements (if applicable), and event attendance.

3. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process.
• To send you marketing and promotional communications, if you have opted in.
• To send you administrative information regarding your orders, services, and new features.
• To fulfill and manage your orders, payments, and other transactions related to the Site.
• To request feedback and to contact you about your experience with our services.
• To protect our Site and services from fraudulent transactions and monitor for security threats.
• To deliver and improve our products and services.

4. Disclosure of Your Information

We may share your personal information with third parties in the following situations:

• With Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of the processing of your personal information.
• Request data portability.
• Withdraw your consent at any time where we are relying on your consent to process your personal information.

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, you may contact our Data Protection Officer (DPO) by email at [email protected] or by postal mail at: